Wybotics has initiated a voluntary recall of specific batches of Osprey 700 Max and S1 robotic pool vacuums in cooperation with The U.S. Consumer Product Safety Commission (CPSC). This recall is being initiated because certain batches of Osprey 700 Max and S1 robotic pool vacuums may overheat or ignite under specific conditions, posing a potential burn and fire hazard. For safety reasons, these products must be immediately discontinued from use and securely quarantined. Wybotics is offering consumers a free replacement product (WYBOT C2 robotic pool vacuum) for any affected unit they have purchased.
Wybotics will provide a free return label for consumers to send the recalled product back to Wybotics. Within 15 days of receiving the recalled pool vacuums, Wybotics will ship the replacement product.
This recall involves the following products:
Model Name/Number and Serial Numbers must be checked: If your pool vacuum matches both the model name/number and serial numbers listed below, it is included in this recall. Only products with serial numbers listed in the table below are subject to recall. Products that do not match those serial numbers are not affected. Please refer to the serial number for ultimate reference.
| Product Details | Osprey 700 Max | S1 |
|---|---|---|
| Model Number(s) | WY3312MAX and WY100MAX | WY200 |
| Product Color(s) | Grey and blue | Grey and blue |
| Brand Name Location | The “Wybot” brand name is printed on the top/front of the pool vacuums | The “Wybot” brand name is printed on the top/front of the pool vacuums |
| Weight (approximate) | 17 pounds | 17 pounds |
| Measurements (approximate) | 14.6 x 14.1 x 9.4 inches | 18 x 17 x 11.5 inches |
| Serial Number Location | Inside the top cover | Inside the top cover |
| Serial Number (a 10-digit number following the model name) | Represented by “WY100M**” | Represented by “WY200-” and “W200**” |
| Serial Numbers Subject to Recall |
WY100M230117XXXX; WY100M230127XXXX; WY100M230130XXXX; WY100M230318XXXX *Note: “XXXX” represents any four numeric digits. The range for XXXX should be between 0001-0999. |
WY200-230328XXXX; W200**230330XXXX *Note: “XXXX” represents any four numeric digits. The range for XXXX should be between 0001-0999. |
Step 1:
Check whether your pool vacuum is subject to this recall and eligible for a replacement (check the model and serial number to see if your product is covered by the recall).
Step 2:
If you determine that you have purchased an affected product, please stop using it immediately and disconnect it from any power source. Place your Osprey 700 Max and/or S1 vacuum in a safe, dry location away from anything flammable or anything that can damage the vacuum. Do not place your vacuum in any trash or recycling bins.
Step 3:
You should contact Wybotics directly at safety@wybotpool.com or 1-888-991-5006 (available Monday through Friday from 9:00am to 5:00pm PT.) to receive a free replacement product—a WYBOT C2 robotic pool vacuum. Wybotics will provide a free return label for consumers to send the recalled product back to Wybotics. Within 15 days of receiving the recalled pool vacuum, Wybotics will ship the replacement product.
Additional Questions?
If you have any further questions, please contact Wybotics toll-free at 1-888-991-5006 or send an email to safety@wybotpool.com. Representatives are available to answer questions Monday through Friday from 9:00am to 5:00pm PT.
Email:
safety@wybotpool.com
Phone:
1-888-991-5006
Monday–Friday, 9:00 a.m.–5:00 p.m. EST
We appreciate your cooperation and are here to support you throughout this process. If you need further assistance, please don’t hesitate to contact our customer support team.
FAQ
The models included in this recall are certain variants of the Wybot Osprey 700 Max and Wybot S1. If you own one or both of these models, please follow the outlined steps above to confirm if your unit is impacted. Only products with serial numbers listed in the table on the website are subject to recall. Products that do not match those serial numbers are not affected.
The serial number is located inside the top cover.
Consumers will receive a free replacement product—a Wybot C2 robotic pool vacuum.
Yes. Wybotics is conducting this recall voluntarily in conjunction with the CPSC and has confirmed coordination with the U.S. CPSC to ensure compliance with safety regulations.
No. Even if the device appears to function normally, impacted units should not be used.
Wybotics customer service agents are available to assist you by phone or email from 9:00 AM to 5:00 PM PT. For phone support, call 1-888-991-5006. You may also email us at safety@wybotpool.com.
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